I am an Italian guy tech-passionate who started working in the logistics<\/a> field since I was 18yo (having started from the warehouses\u2019 forklifts, till the office work nowadays); I did live in 3 different continents for part of my life, that helped me improve my international skills, foreign languages and open up my eyes to the world. Since 2017 I am the Branch Manager and VP of Tieffe Group SRL, a young and dynamic Italian freight forwarder who\u2019s very attentive to the digital transformation of the industry.<\/p>\n We\u2019re living in the era of social network which lead to an immediate response, cutting short the waiting time for a response which was expected in the past (just imagine when you sent a letter to a long-distance friend). The admixture of the instant response and immediate gratification in the daily interactions reflects to the way information are collected and communication is carried out. Many of my customers are sharing documents with me via whatsapp, or we do create online working groups to speed up the sharing of information and have as much visibility as we can through the process.<\/p>\n The customs formalities which are different from port to port (even in the same country), the different rules and regulations that govern the different type of products worldwide and the lack of accessibility to the information of the same, are creating a huge impact on what are the purposes of the expected \u201cblockchain\u201d experience \u2013 so in a way you\u2019re having a fa\u00e7ade of transparency, where everything is easy and doable, while the reality shocks for its complicacy and create a bottleneck that\u2019s not easy to pass through for both customers and logistics players<\/p>\n Yes, as nowadays, despite the international crisi, customers are not only looking for a cheap option, but for a reliable one. Giving an amazing experience to our customers whatever the situation might be, good or bad, it\u2019s a sign of understanding on both directions: customer to supplier as they recognize the extra mile you\u2019re taking for satisfying their request, and supplier to customer as you do not only take care of your simple task but understands what is the matter behind every little steps it\u2019s taken into your job. This can help grow professionally and personally in both directions<\/p>\nHow do you think technology changes affect the way customers collect information and communicate?<\/h3>\n
How do you think do political, social, environmental and economic factors influence the development of supply chain?<\/h3>\n
Do you think that being focused on customer experience is a sign of supply chain maturity? Why?<\/h3>\n
Why do you think are customer needs so fast-changing nowadays?<\/h3>\n