Business operations specialist,Canada

Abraham Abu is a business operations specialist, digital marketing enthusiast, entrepreneur and speaker. He is the Author of Amazon Bestselling Book “Ripples of Power” an inspirational and transformational book. He has founded multiple businesses in Nigeria before relocating to Canada in 2016. He runs an e-commerce business an co-founded a Relocation company based in Canada. He leverages on his platform Ripple Impact TV on YouTube and Ripple Impact Podcast on Spotify to inspire and empower youths; by interviewing professionals and leaders across the globe on key areas of personal and business development.

Session:How To Start And Grow Your e-commerce Business with Minimal cost

The COVID-19 pandemic has ravaged the world, leading to 225 million job losses globally in 2020 and the number has been on the rise to date. But the good news is that digitization has come to stay and has indeed helped in the transformation of small businesses across the globe despite the prevailing circumstances; From dependency in Brick and Mortar stores which involves a huge outlay of capital, limited by time and location to setting up and operating an online store without acquiring and handling inventory. Some of the business models require very low startup cost and can be set up in hours and can be operated from the comfort of your home in any part of the world with internet access.

Learning outcomes:

• Participants will be able to choose a niche that they will want to focus on
• Participants will be able to set up an online store that reflect their choosing niche
• Participants will be able to launch, promote and begin to run their online store profitably

The post Abraham Abu appeared first on DiTech Media.

Graduate at African Leadership University,Cote d’ivoire (Ivory Coast)

My career journey started in 2014, when I started being a content creator at Da Carmen Produzione, an Ivorian Company of music production. Then, in March 2015, I have been appointed manager at the Royal Hotel Residence, an Ivorian Hotel that, back at the time, hosted 56 delegates of the Francophonie Game. Later in 2015, around August, I started an internship at G4S Solutions Services, a multinational into security and solutions provider. As a member of the logistics office, I had to analyze and plan the reception and the purchasing of items, furnitures, and tools from the specific suppliers abroad and in the Country. In 2016, I started developing my own video production company, Perfection 4 Motion, that I am still running, till today. In 2018, I started an internship as a Regional Advisor, at African Leadership University, in the West African zone for 4 months (June-September 2018). In the same year, I have also been appointed delegate during the Youth Connekt Africa 2018, the Next Einstein Forum, and the Kaizene Forum, where I had the chance to be a guest speaker. From January 2019 to December of the same year, I have been appointed Deputy Country Manager of Young Job Network in Rwanda, a multinational trying to leverage the professional insertion of young graduates. In 2020, March to August, I started a position as Sales and Marketing Officer at Natcom services, and from now on I have been looking for a better offer to grow my skills and pursue my journey. I am still involved into conference, since I have been a Guest Speaker at the European Digital Week and now to the Worlds Digital Weeks

Session: Smart Retail: New Horizons for new perspectives

We are going to understand the concept of smart retail, explore its limit and discover the opportunities it has to offer.

Learning outcomes:

• Understanding of the Smart Retail Concept
• Discover the best approach to better implement a smart retail process
• Discover the different opportunities to offer

The post Qavani Guy Noel Kone appeared first on DiTech Media.

Founder and CTO,Egypt/blockquote>
A professional with 20 years of experience in the Information Technology field and now fully focused on e-commerce.
A technology lover with a genuine passion for new challenges and trends, working fulltime in the e-commerce industry for the past 7 years as the co-founder of Business Boomers for E-commerce, the company behind zVendo.com, and the one handling the e-commerce business for many brands in the region.

Session: E-commerce done the Egyptian way.

E-commerce is different in the Middle East and Egypt is no different, how to survive through market in Egypt and move your business to the next level.

Learning outcomes:

• Egypt e-commerce landscape
• Omni channel definition, the Egyptian way.
• Transitioning uour business to the next e-commerce level

The post Sameh Abdel Fattah appeared first on DiTech Media.

Customer Success Professional,Kenya

I am a Customer Success professional with 4 years’ experience in sales, account management, customer experience, and operations. I have worked in tech start-ups and am very passionate about technology, how it has made our lives easier and efficient. Kenya is one of the most promising markets for Ecommerce in Africa. I have worked in classifieds; loyalty and rewards, real estate and on-demand services and each of these platforms have a great wealth of data and unique user behaviour that helped understand the behaviour of Kenyans when it comes to online purchases

Session:Evolution of Customer success and relationship management in tech start-ups in Kenya

This will explain how the field came up, and evolved and grew. Initially most organisations merged customer success with other departments and it was not clearly defined and the importance was not recognized and how mobile money gives Kenya a huge advantage.

Learning outcomes:

• How relationship management was practised
• The drawbacks to the practices being used
• How customer success emerged and is now highly sought after and has helped tech companies grow and reduce churn rates

The post Nyambura Githaiga appeared first on DiTech Media.

Executive Director of METRICA, Bulgaria

Milena Ramcheva has been working in the field of direct marketing for more than 13 years. He began his career at the world-famous publishing house Readers Digest, a direct marketing consultant for the Russian company Bluefox for the Asian market and worked in the Philippines and Southeast Asia. Executive Director of Metrica Ltd. since November 2016, where the value of the company is to provide high level customer service, offering value added services to its customers.

She graduated in Accounting and Control and Marketing at the Academy of Economics “D.A. Tsenov”, Svishtov. She also has a master’s degree in Industrial and Organizational Psychology from Sofia University “St. Kliment Ohridski ”.

Session: Fulfillment services – hidden part of eCommerce success

The goal of the online business is to get as many completed shopping carts as possible. Once orders are completed, they must be processed, deliveries coordinated and arrive on time with customers in good commercial condition. This is not an easy process that remains hidden from customers, but extremely important for merchants. The supply chain is just as important and essential part of online store management as choosing the right online platform, choosing the right products, and digital marketing. Therefore, it is important to find the right order management formula after the shopping cart is completed and how to serve customers.

Learning outcomes:

• Understand the whole business process of eCommerce
• Find the hidden side of eCommerce
• Find the advantage of fulfillment services
• Learn how to calculate the fulfillment costs

Additional information and International eCommerce & Omnichannel Transformation Conference programme – here

Additional information and International Conference on Supply Chain Management & Fulfillment Solutions programme – here

The post Milena Ramcheva appeared first on DiTech Media.

CEO of Semira Ltd.,Bulgaria

Nevi Koeva is Email Marketing Specialist with 12 years of experience

– Founder of the email marketing platform Aitiss.com with clients from 4 countries.

– Business consultant helping companies improve their communication with clients, expand their database and increase sales.

– Online Business Lecturer in the Master Program for the University of Finances and Insurance

– Lecturer of the Business and Digital Strategies Modules in Advance Academy.

Session: 4 tips that will increase your sales with Email marketing

4 types of emails that you can apply immediately in your email marketing strategy to increase your sales revenue before the end of 2020

Learning outcomes:

• How to send emails that people can’t wait to open?
• How to reduce the amount of abandoned orders?
• How to segment your clients in order to increase sales?
• How to re-engage your old customers, who haven’t bought in a while?

Additional information and International eCommerce & Omnichannel Transformation Conference programme – here

The post Nevi Koeva appeared first on DiTech Media.

Principal Consultant at BeyondPhilosophy LLC.

Zhecho Dobrev (Bulgaria) is a Principal Consultant at Beyond Philosophy LLC., one of the first solely dedicated to Customer Experience consultancies in the world, named as one of the top 50 leading consultancies by Financial Times for the last two years. During the 10 years at Beyond Philosophy, Zhecho has led the experience transformation work for leading organizations such as Caterpillar, American Express, Maersk Line, Heineken, Roche, Pfizer, AT&T and many more.

Zhecho is expert in finding hidden customer value drivers, creating a CX strategy, Behavioral Science, Journey Mapping and using Facial Emotion Recognition in Marketing and Digital Transformation. He managed the work with Maersk Line that led to a 40% increase of their Net Promoter Score.

Zhecho is also a sought of International Conference Speaker.

Session: Digital Transformation : How to Drive Value.

Organizations struggling to align digital transformation with their CX strategies. In a global survey of 800 CIOs by Dynatrace, 73% of respondents said the need for speed in digital innovation is putting customer experience at risk. And nearly two-thirds (64%) of CIOs admitted they are forced to compromise between faster innovation and the need to ensure customers have a great experience. Reports from Forrester, KPMG Nunwood and the Institute of Customer Service show that customer experience improvement is stagnant.

The key to a successful digital transformation is to find the key customer value drivers. These could be Economic, Functional, Experiential or Symbolic (as per the latest Forrester report). Find out how to find these and build them in a new digital experience.

Learning outcomes:

• Organizations struggling to align digital transformation with their CX strategies.
• The key to a successful Digital Transformation is finding the key customer value drivers.
• Four Dimensions of Customer Value: Economic, Functional, Experiential and Symbolic.
• How to find the key value drivers and build them into new digital experiences…

Additional information and International eCommerce & Omnichannel Transformation Conference programme – here

The post Zhecho Dobrev appeared first on DiTech Media.

Entrepreneur E-commerce, India

I am an 18 year’s old boy and I have been doing e-commerce from last 1 year and I have mentored around 50 of my students for free. I am an Facebook ads expert. I have generated around $170k just this year.

Session: How to become successful faster in e-commerce

E-commerce for a better tomorrow

I will explain every aspect of e-commerce and also how a beginner can start it and how he can achieve his results soon also till the end of the session he would have clear and fair idea of global ecommerce.

Learning outcomes:

• How global ecommerce work.
• How can you start your own e-commerce business
• What steps to take to avoid silly mistakes
• How to scale your e-commerce business to the sky

Additional information and International eCommerce & Omnichannel Transformation Conference programme – here

The post Manendra Singh appeared first on DiTech Media.

Head of Digital Marketing & Training at IDMI, India

Digital Marketer | Trainer | LinkedIn Enthusiasts| Entrepreneur | Growth Hacker | Ecommerce Expert | Content Marketing Specialist | Copywriter | Psychologist

Session: International eCommerce

This Pandemic changed the customer perspective & Behaviour more inclined towards Internet & Shopping experience. Here we focus on digitally enabled commercial transactions among organizations and individuals.

Learning outcomes:

• Objectives of E-Commerce
• E-Commerce Channels
• How To Begin Your E-Commerce Journey
• Strategy For E-Commerce

Additional information and International eCommerce & Omnichannel Transformation Conference programme – here

The post Bhavya Kher appeared first on DiTech Media.

Director of Business Development at talkAItive, United Kingdom

Tom is an experienced startup developer with experience in growing AI and Data Science startups. He has a thirst for knowledge and has a strong fascination with all things data and how it can influence the future of business no matter what sector that business is in.

Session: How using Natural Language Processing can help aid a company with their advertising and brand awareness by using sentiment analysis.

Natural Language Processing in Advertising

Using a case study from three big brands who rely heavily on e-commerce this presentation will showcase the value of AI and specifically Natural Language Processing in advertising. It will show how Sentiment Analysis allows brands and marketers to understand their clients better and how to win business in new markets.

Learning outcomes:

• In this session, participants will learning how AI can benefit their business.
• Participants will understand how Natural Language Processing can influence prospect clients.

Additional information and International eCommerce & Omnichannel Transformation Conference programme – here

The post Tom Griffiths appeared first on DiTech Media.